FAQS. FREQUENTLY ASKED QUESTIONS
You can contact us by sending an email to
Our business model is based on offering high quality products at competitive prices. We strive to find a balance between being affordable to our customers and maintaining a profitable operation, allowing us to continue providing exceptional service and first-class products.
The shopping experience both online and in our physical store is fundamentally the same in terms of quality and service. However, we offer exclusive promotions on each platform. In our physical store, we do live demonstrations with manufacturers that can be accompanied by special prices, while on the web, we sometimes have unique offers for online purchases.
If you do not find what you are looking for in our online store, do not hesitate to contact us. Our website shows only a small selection of what we can offer you. If you are planning a renovation or need something specific, send us an email to
The prices shown on our website include VAT but exclude transport costs. We always seek transparency in our pricing policy so that you know exactly what you are paying for.
We ourselves update the product and rate information on our website. Although we strive to keep everything up to date and error-free, there may be times when inaccuracies arise. If you notice anything unusual, please contact us before placing your order.
To make a return, simply contact us. Please note that the cost of return transportation is the responsibility of the customer. We strive to make this process as simple and fair as possible.
The product warranty is provided by the manufacturers we work with. By legal regulations, the general product warranty is 3 years, ensuring that you receive quality items with proper protection.
The privacy and security of your data is of utmost importance to us. To manage your data, you can contact us directly and we will assist you with any adjustments or questions you may have in this regard.
Any authorized installer can install the products you purchase. If you need help finding an installer in the Barcelonés region, we are more than willing to help you connect with a trusted professional.
We greatly appreciate your recommendations and comments. You can leave your opinions on our website, social networks, or online review sites. Your feedback is valuable to us and other customers.
To make a suggestion, send us an email to